What is your minimum delivery?
Our minimum delivery is 100 gallons, which is the state minimum. We will deliver less for a small delivery fee of $25 (limited delivery area for less than 100 gallons).
What are your business hours?
We are open Monday thru Friday 8:00 a.m. to 4:00 p.m. We also have 24 hour emergency service. Please call (860) 745-0321.
What are your payment options?
We have many options available. Click here for details.
Do you offer Senior Discounts?
Yes, we offer an additional two cents ($0.02) off per gallon for our customers that are age 62 years or older.
What is the difference between "Automatic" delivery and "Will Call"?
“Automatic” delivery means that the oil company will automatically determine when a customer needs fuel by using degree day monitoring. The customer does not need to place a call to the oil company for a delivery. The oil company will automatically deliver fuel on a regular basis and the customer is assured of never running out of fuel.
“Will-Call” means that a customer will monitor their own consumption and “will call” their oil company when a delivery is needed.
When do your price programs start?
Our cap price programs usually start around mid summer or sooner. If you would like to find out about our cap programs, please give us a call at 860-745-0321.
My heat doesn’t go on. What should I do?
Here is a list of the most common items to check before you call for service.
• Be sure the emergency switch (oil burner switch) is on (usually located at the top of the stairs).
• Check breaker box to make sure the switch was not tripped.
• Be sure the thermostat is set above room temperature.
• Check to see if the water is at the proper level (steam systems only).
• Push the “reset button” on the relay. ONLY ONCE!
• If burner fails to start, turn emergency switch to “off” and call us at 860-745-0321
I hear water rushing through my pipes. Why are the pipes making a noise?
Most likely you have air in your system. You need to have us purge the air out of your system or bleed the radiators. Please call us to schedule a service call.
How long does a tune-up/boiler cleaning take?
A complete professional tune-up generally takes from one to two hours. It typically includes a series of safety and operating tests and any needed adjustments. These include, among many others, testing the draft, the stack temperature, burner operation and system efficiency.
Does your company pull permits for all installations?
Yes, Troiano Oil pulls all proper permits according to Connecticut State Codes. After the installation, we recommend that you call your town hall’s building inspector to schedule an inspection.
Do you offer Service Contracts?
Yes, we offer two plans; a Basic Plan and an Extended Plan. Our Basic Plan includes an annual tune-up, one emergency night call and a list of covered parts. Our Extended Plan includes everything the Basic Plan includes with no limitation to emergency night calls and a longer list of parts. Please see the Service Plans tab at the top of our web-site for more information.